Returns Policy

At Jasman Enterprises, we aim to provide quality products and reliable service. If you have any questions regarding your order or invoice, please review the following returns policy.

Invoice Queries

Any queries relating to an invoice must be lodged with Jasman Enterprises within 7 days of receiving the invoice. Please contact our team as soon as possible if you believe there is an error or discrepancy so we can investigate and resolve the matter promptly.

Returns

Returns may be accepted at the discretion of Jasman Enterprises and are subject to the following conditions:

• Goods must be returned in their original condition and packaging where applicable.
• Proof of purchase or invoice details must be provided.
• Return requests should be made as soon as reasonably possible after delivery.

Special Order Items

Goods that have been specifically procured or ordered for a customer are non-returnable. This includes products sourced specifically to meet a customer’s individual requirements.

Restocking Fee

Where a return is approved for credit, a 10% restocking fee will apply to the value of the returned goods.

Faulty or Damaged Goods

If you believe goods supplied are faulty, damaged or incorrect, please contact us immediately. We will assess the issue and work with you to provide an appropriate remedy in accordance with the Australian Consumer Law. Nothing in this Returns Policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.